Craft Outlet - Order and Return Policy
It is the customer's responsibility to read the terms and conditions carefully before placing orders.
- Minimum Order: $200.00 for 1st order, $150.00 for re-order (show special excepted). Minimum pack/inner pack must be ordered. A $5.00 order processing/handling fee is added to all orders (does not apply to backorder shipments).
- Backorders: Unless cancelled by customer, backorders will be automatically shipped. Backorders under $35.00 will be automatically cancelled unless instructed by customer.
- Cancel Order: Cancellation will not be accepted after 14 days from the order date. Orders must be cancelled in writing!
- F.O.B: Walnut, California by UPS. (Other charges will be applied for other methods of delivery).
- Note: Incomplete information (i.e. missing ship to address, no telephone number, no credit card number) will not be processed.
- Method of Payment: We accept VISA, MasterCard, American Express, Discover, Cashier’s Check or Money Order.
- COD: No CODs unless established accounts and special agreement accounts.
- Net 30 Days Terms: Net 30 day terms for new customers, please allow 4 to 6 weeks to process (longer during show season due to high volume of the orders). We reserve the right to alter terms or to fix upom a limit of credit at any time during execution of processing method.
- Past Due Accounts: Subject to a 1.5% monthly finance charge. Accounts past due for 3 months or more will be submitted to Collections Agency.
- Returned Check: $20.00 per check deposit. We report bad checks to Telecheck & Collection Agency.
RETURN AND CREDIT
- Claims: All claims must be made within 15 days of receipt. No exceptions!
- Shipping Damages: All packaging claimed for shipping damage must be inspected by UPS. If the original packaging is not inspected by UPS, the claim will be voided.
- Exchange & Return: Exchange and returns are subject to our inspection and approval. All freight charges are customer’s responsibility on refused returns. No return without approval will be refunded. 15% restocking fee may be applied to any approved returns.
- Credit: No cash refunds. Credit goes toward next order ONLY!
- Nature of Craftsmanship: Slight differences may be noted on the size, fabric, and style of hand-made, hand-sewn, hand-painted, and hand-knitted items. No credit will be issued for minor imperfections (i.e. chips in paint) or for changes in things such as color or variations in size.
- Case Lots: All sales are FINAL. No return, no exchange or credit allowed.
- Show Specials: No returns allowed for show specials.
- Pricing: All prices are subject to change without notice We reserve the right to make our corrections if there are printing errors.
- Caution: Some items are NOT FOR CHILDREN! See each label for detailed information.